Service Catalog

Imagine a world where...

when you’re ready to order something new - whether it’s computing equipment or professional services - OIT’s new service catalog will walk you through what’s available and how much it will cost.

Align Service Catalog with Best Practice Recommendations Project

Rooted in OIT’s desire to provide the best possible products and services to our agency partners, this highly collaborative effort is the first initiative for the product and service management program and serves as a foundational point to align and evolve OIT’s products and services with customer value.

Project Goals

  • An implemented service catalog with reduced overlapping and/or confusing services

  • Restructured service offerings increasing transparency, options and incentives

  • Improved catalog content standards

  • A feedback mechanism for service catalog and current offerings from agency stakeholders

  • Enhanced Continual Service Improvement framework and metrics

Project Timeline

servicecatalog-roadmap.png

Project Team

Project Lead

Greg Tenenbaum

Executive Sponsor

Julia Richman

Project Champions

  • Erin Jeffreys

  • Ryan Winters

  • Deidra Walker

  • Jamie Kimes

  • John Baker

  • Don Wisdom

Agency & Perspective Partners

  • Gregg Miller - CDOT

  • Andy Putnam - CDPHE

  • Ted DeRosa - CDPS Perspective

  • Amelia Larsen - HCPF

  • Natriece Bryant - DOLA Perspective

  • Kristin Rozansky - DOLA

  • Jaswinder Singh, Nolan Green, Bridget Clawson - CDHS

  • Clint Andrews - DPA

  • Customer User Group

Service Owners

  • Don Wisdom

  • Dana Thorson

  • Bob McIntyre

  • Cody Scott

  • Jeff Stanley

  • Milo Knezevic

  • Jim Nethercott

  • Bob McIntyre

  • Chuck Busch

  • Deidra Walker

  • William Hughes

  • William Chumley

  • Bernadette Pasillas


  • Lilo Santos

  • Natalie Wurzer

  • Rick Rieping

  • Debbi Blyth

  • Yvette Florez

  • Pete Bangas

  • Ed Trainer

  • Natriece Bryant

  • Darrell Filmore

  • David Coe

  • Vince Bocchino

  • Danielle Sullivan

Product and Service Model Team

  • Bruno Silva

  • Deidra Walker

  • Jamie Kimes

  • Jason Walker

  • Josh Coultas

  • Laurie Kubitz

  • Matt Chavez

  • Ryan Winters

  • Trace Ridpath

  • Travis Tiller

  • Russell Castagnaro

  • Ben De Cesare


Finance Model Team

  • Patricia Nord

  • Derek Martinez

  • Jennifer Hughes

  • Libby Dollar

  • Matthew Campagnoli

  • Ryan Winters

  • Laura Calder

  • Nancy Dierker

Communications & Strategy Team

  • Fred Bauters

  • Anita Dill

  • Jill Elggren

  • Jillian Likness

  • Megan Tobias

  • Brandi Simmons

  • Lori Powell

  • Sandra Munson

  • Sri Garimella

  • Dan Santangelo


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