Improve Enterprise Service Delivery

Imagine a world where...

OIT services are delivered with a standardized model that reduces complexity; maximizing scaling, flexibility and cost management for the state.

Improve Enterprise Service Delivery (Infrastructure)

Infrastructure Operations will improve enterprise service delivery by transforming how we operate and the technologies we use. Our strategic vision is to recognize the service areas that have not evolved fast enough to meet business needs [including the impacts of COVID-19 this past year], and therefore set out to improve Organizational Health and drive Operational Agility through the transformation.

  • Culturally, we will strive to work more cohesively, minimize confusion and complexity, increase higher degrees of morale and productivity, and ensure retention of strong talent

  • Operationally, we will improve workflow, support continuous improvement, transform our operational model, and simplify our service delivery methodologies; we will shift from control to adaptive governance, seek flexibility where we’re rigid, anticipate roadblocks, and drive cost efficiency to improve the overall customer experience

Project Goals & Objectives

  • Infrastructure Operations’ goals span across service areas and represent sub-project / initiatives, which we believe will provide value and benefit to our customers and partners:

  • Re-imagine our IO Service Catalog and Consumption Model

  • Develop Appropriate Solutions Delivery and Performance Management Oversight

  • Eliminate Technical Debt

  • Operational Model Transformation

  • Shift Appropriate Workloads to Cost-Effective Cloud/Off-premise Services

  • Optimize Infrastructure

  • Adopt Modern Security Practices to Support the “New Normal”