Design Product & Service Improvement Model
Imagine a world where...
we have the clarity and understanding necessary to document and manage improvements to the portfolio of products and services using a standardized structured format. The Product and Service Improvement Model seeks to build a foundation to support a focus on deriving maximum value from our enterprise/statewide product and service portfolio for our customers.
Product and Service Improvement Model
Work to fully document a model that would provide a matrixed view with clear required deliverables to make changes based on small/medium/large service changes and the supporting documentation.
Project Goals & Objectives
Implement process for new or improved product and service evolutions with clear paths to get there
Business Development - Agency Driven / Front End "I have a business opportunity"
Incremental - OIT Driven / Enterprise Statewide "Addition to the Solution Catalog"
Underpinning Internal (OIT) Product/Service - Not customer visible
Design a pipeline of services that meets the greatest needs of the organization (Service Review/Enhancement Process)
Prevent unnecessary service duplication and overlap
Standards and templates to support the process
Job aids to support change management
Continuous Improvement framework for annual retrospective/review
Improve OIT business operations and increase meeting our customers demands by documenting and managing our IT services using a standardized, structured format.