Imagine a world where...
when you’re ready to order something new - whether it’s computing equipment or professional services - OIT’s new service catalog will walk you through what’s available and how much it will cost.
Align Service Catalog with Best Practice Recommendations Project
Rooted in OIT’s desire to provide the best possible products and services to our agency partners, this highly collaborative effort is the first initiative for the product and service management program and serves as a foundational point to align and evolve OIT’s products and services with customer value.
An implemented service catalog with reduced overlapping and/or confusing services
Restructured service offerings increasing transparency, options and incentives
Improved catalog content standards
A feedback mechanism for service catalog and current offerings from agency stakeholders
Enhanced Continual Service Improvement framework and metrics