Ease of Use/Usefulness
Imagine a world where...
applications are built or updated based on the experience of users.
Establish Application Usefulness/Ease of Use
The Application Ease-of-Use Project will define a new baseline metric for applications used by agencies or their customers. By directly measuring application user experience and technical debt for essential and critical applications, the project will deliver data that can help agencies incorporate user experience in their decisions on how to direct and change applications with poor ease of use and usability scores. OIT will identify and present shared interest opportunities between agencies and OIT where modernization could address both low ease of use scores and high technical debt.
Project Goals & Objectives
Create a baseline of agency critical and essential application usability and ease-of-use from an end-user perspective